Questions and answers

You can book any of our homes online straight away. Search your dates, choose a home and pay securely on this site. If you have questions first, call us on 01592 800 544 or send us a message.

Our rates change with the season and demand, so a single nightly price can be misleading. Add your dates and we show the full total for your stay, including cleaning and fees. That total is what you pay.

By credit or debit card when you book online. For long stays and company bookings we can also take payment by bank transfer. Call us to arrange it.

Your card details are saved securely when you book, and payment for your stay is taken within about 20 minutes. You’ll also get an email confirming your booking, with a link to our online check-in.

Yes. When you complete online check-in we place a pre-authorisation on your card. It’s a temporary hold, not a charge. Once the property has been checked after you leave, the hold is released. Your bank decides how quickly it disappears from your statement, usually within a few working days.

Booking on our site means no booking-site service fee, and you deal directly with the people who look after the home.

Each property page shows the maximum number of guests. If your group needs more than one home, get in touch and we’ll check what’s free nearby.

Check-in is from 3pm and check-out is by 10am.

Most of our homes have self check-in with a lockbox at the property. Once you’ve completed online check-in, your access details, directions and Wi-Fi details are in the check-in portal.

Yes. With self check-in you can arrive whenever suits you. If it’s very late, please keep noise to a minimum so you don’t disturb the neighbours.

Bed linen and towels, complimentary shampoo and shower gel, and tea, coffee and sugar to get you started.

Not as standard, but we’re happy to arrange one. Contact us for a price.

Call us on 01592 800 544 up to 10pm. For emergencies outside those hours, the property has instructions for reaching us 24 hours a day.

Yes, as long as they arrive during your stay. We can’t forward post or parcels that arrive before or after your dates.

No. All our homes are no smoking. If a property has been smoked in, a £300 fee is charged for the extra cleaning.

Some of our homes accept pets, for an additional fee and damage deposit. Please contact us before you book so we can find the right home.

Parking is listed in the amenities on each property page. If you’re not sure, ask us before you book.

Call us and we’ll arrange access and a replacement. A £100 fee is charged to cover the cost.

Yes, you can leave at any time. Just let us know so we can arrange the clean for the next guests.

Check-out is by 10am. Ask for a late check-out at least 48 hours before you leave and, if the next guests allow it, we can offer it free of charge until 12pm. Later than 12pm is charged as an extra night.

No, but please leave the home tidy. Wash and put away any dishes you’ve used, leave used towels in the bath or shower, take out the rubbish, and take any food with you, as we can’t keep it for the next guests.

Put them back in the lockbox.

Bookings are non-refundable. We strongly recommend travel insurance that covers the cost of your stay in case something stops you travelling. If you do have to cancel, we’ll re-advertise the dates, and if they’re booked again we may be able to offer a partial refund.

Contact us as soon as you can and we’ll do our best to help, subject to availability. Because bookings are non-refundable, we can’t guarantee a change.

Any stay of more than 28 nights. We give one fixed quote for the whole stay. See our long stays page.

Yes. We invoice your company and payment is made by bank transfer before arrival. For longer stays we invoice monthly in advance.

Fully managed holiday letting, changeovers only, and guest support and caretaking. See the owners pages for details.

Yes. Every short-term let in Scotland needs a licence from the local council before it can take guests. We can prepare and submit the application for you, for a fee of £100 + VAT, and help you get the required safety certificates in place.

Yes. You can block dates for your own stays. We ask that you keep the busiest weeks free for guests where possible, as that’s when your property earns the most.

No. All owner fees are quoted excluding VAT, and changeover prices are confirmed once we’ve seen the property.